Influence · Social · Sentiment

Evidence Insights

Evidence Insights gives you two sources of continuous data and insights. First, behaviour and theme-focused influencer monitoring, and second, a unique benchmark of visitor sentiment analysed from online reviews.

The Process

How Evidence Insights works

01

Continuous Data Collection

We monitor social media for key themes and trends, and Google Reviews provides the basis for our sentiment analysis across key attractions and locations in your area, benchmarked against a comparable destination.

02

Sentiment Scoring

Each review is analysed and scored across eight dimensions of visitor experience, then rolled into one overall sentiment score. Composite indices are weighted by review recency and volume.

03

Seasonal Recalibration

Our social media influence monitoring adjusts to match the season. The behaviour and theme sets are recalibrated to suit the weather and areas of focus.

04

Reports & Live Updates

Both elements delivered in branded, ready-to-use PDF and PowerPoint. Your own branded live web page updates at every stage, providing comparisons, actionable communications and key recommendations.

What We Measure

Sentiment, scored and tracked

Visitor reviews are scored across eight dimensions and rolled into one overall sentiment score, then tracked quarterly so shifts in perception show up as movement benchmarked against comparable locations.

Overall Sentiment
Value Perception
Whether visitors feel they got what they paid for
Atmosphere & Character
Sense of place, distinctiveness and emotional response
Experience Friction
Parking, navigation, queues - fixable problems
Accessibility & Navigation
How easy it is to get to and get around
Visitor Information
Quality and availability of information before and during the visit
Accommodation
Quality, value and expectation matching
Food & Drink
Quality, variety and value of the hospitality offer
Cultural Offer
Attractions, heritage, events and things to do

Example dashboard data

Overall Score
74
/100
Reviews Analysed
500+
per quarter
Friction Points
3
identified
Platforms Tracked
3
TikTok, Instagram, YouTube

Sentiment Trend

12-month rolling score

Sentiment Dimensions

Current quarter

Earned Media

Sense Influence

Influencer mapping tells you who is informing people where to go and how to behave. We track the creators and social content driving perception of your destination across social media, mapped to themes, behaviours and locations, continuously so you can see what moved, and who is worth watching or working with.

Tracked posts and reach, building each quarter

Q1 Q2 Q3 Q4

Reach mapped by theme

Heritage and culture Outdoors and nature Food and drink Events Coast

Who is talking

The creators and channels featuring your destination, ranked within each platform so no single metric dominates. The same signal that flags a risk early also flags a creator worth approaching before everyone else notices them.

What is landing

The themes and posts gaining the most reach right now, with example content you can act on.

What changed

Quarter on quarter movement, with new creators and rising themes flagged for you automatically.

What You Receive

1
Live influence map
A browser-based map of pressure by location, updated on your schedule and shareable internally.
2
Monthly briefing
Two pages. What moved, what is emerging, and which creators are worth a conversation this month.
3
Emerging hotspot alerts
A short note when a location breaks trend, sent when it happens rather than at month end.
4
Quarterly deep dive
One theme examined properly, rotating through the pressures that matter most that season.

Pricing

Simple, transparent pricing

All prices exclude VAT.

See it before you commit

Pilot
£1,500
+ VAT · one off
A fixed-scope baseline
  • Single collection & benchmark
  • Sentiment scored & benchmarked
  • Reach-weighted influence snapshot
  • One comparator destination of your choice
  • PDF, PowerPoint and live web page

No obligation to continue to a subscription. The baseline carries straight into one if you do; nothing is repeated.

Pilot Plus
£2,500
+ VAT · one off
Pilot, plus three months live
  • Everything in Pilot
  • Three months of live monitoring
  • Follow-up report showing movement
  • Before/after comparison
  • Useful for funding applications

Continuous Insights

Essential
Best for destinations that want reliable ongoing insight without the full intensity.
£750/mo
£7,650/year (save 15%)
  • Monthly influence tracker
  • Continuous sentiment scoring & benchmarking
  • Quarterly reporting pack (PDF + PowerPoint)
  • Benchmarked against one comparable destination
  • Live branded web page with key metrics
Choose Essential
Popular
Core
Best for destinations that want continuous, actionable insight during their main visitor season.
£1,125/mo
£11,475/year (save 15%)
  • Everything in Essential, plus
  • Weekly influence tracking throughout your chosen 6-month season
  • Live influence map (shareable internally)
  • Emerging hotspot & theme alerts (sent as they happen)
  • Monthly briefing (what moved, what is rising, who is worth contacting)
  • Faster response to changing visitor behaviour
Choose Core
Complete
Best for destinations that need full-year coverage and deeper strategic insight.
£1,500/mo
£15,300/year (save 15%)
  • Everything in Core, plus
  • Weekly influence tracking all year round
  • Two full behaviour sets (e.g. summer + winter)
  • Quarterly deep-dive reports on priority themes
  • Highest frequency of hotspot and trend alerts
  • Maximum visibility across every season
Choose Complete

All figures exclude VAT. Subscription terms run to suit your financial year (minimum 12 months). Billed monthly at the rate shown, or pay the year upfront and save 15%.

Need a one-off influence deep dive or social-only tracking? Get in touch.

See it live

Book a demo

See a live Evidence Insights portal and talk through what it could show for your destination. Leave your details and we will set up a short walkthrough.