Perspective Visitor levy

The visitor levy question nobody has answered

Destinations will be asked to measure what their levy has achieved rather than how valuable tourism is in their area. Most can answer the second. Very few can answer the first.

Rob Dunphy 6 minute read
Coastal path with walkers

The levy era has arrived

Edinburgh began charging on 24 July 2026, the first city-wide scheme in the UK. A 5% charge on paid overnight accommodation, capped at five consecutive nights, projected to raise up to £50m a year. Councillors have already committed more than £90m over three years across city operations and infrastructure, culture, heritage and events, and destination and visitor management.

Wales took a different route. The Visitor Accommodation (Register and Levy) Etc. (Wales) Act 2025 requires every accommodation provider in Wales to register with the Welsh Revenue Authority from autumn 2026, and allows councils to charge £1.30 per person per night or 75p for hostel and campsite stays, from April 2027 at the earliest. Cardiff voted to adopt in March 2026. Most other Welsh councils have not yet decided. Gwynedd, where a levy is estimated to raise around £6m a year agreed in May 2026 to consult before making a decision.

England is further back than is generally assumed. The government announced its intention at Budget 2025 and consulted until 18 February 2026 on giving mayoral strategic authorities the power to introduce a levy. Primary legislation is still required, the English Devolution and Community Empowerment Bill remains before the Lords and the government response to that consultation has not yet been published. No English authority can charge a levy today, although Liverpool and Manchester operate accommodation BID charges that function in a similar way.

By European standards the charges are modest. The change is not.

A levy is a promise

Grant funding comes with objectives. A levy comes with a public promise about what it buys made to people who can see the charge on their bill.

Every levy authority has now made that undertaking. Edinburgh has committed its revenue to city operations and infrastructure, culture, heritage and events, and destination and visitor management. Wales has pointed councils at the practical infrastructure of tourism: footpaths, toilets, beaches and visitor centres.

Within two or three years each of them will be asked the obvious question by a scrutiny committee, a trade body, a local paper or an opposition group: what did the money achieve? A list of what it was spent on will not do.

What we currently measure and what we do not

British destination management measures economic value well. STEAM and T-STATS give robust, comparable estimates of visitor volume, spend and value. Accommodation provider surveys also add to this data. They do the job they were built for.

But a levy will not be judged on economic value. It will be judged on whether things got better.

Showing that means answering four questions:

  • Did the visitor experience improve in the places where money was spent? Not visitor numbers. Experience.
  • Did the specific frictions the levy was meant to address reduce? Congestion at a particular site, the state of facilities, the difficulty of getting somewhere?
  • Do residents believe the arrangement is working and has that belief moved in the right direction?
  • Did pressure ease at the locations that prompted the intervention or simply move somewhere else?

Footfall counters cannot answer any of these. Economic impact models cannot answer any of these. Occupancy data cannot answer any of these. All four need a different kind of evidence: perception measured consistently over time and people asked directly what they experienced.

Most destinations do not hold that evidence. Many have never collected it. Some have visitor survey data from 2019 collected for an entirely different purpose.

In Wales, this is already a legal duty

Everything above is a prediction about political pressure. In Wales it is not a prediction. It is written into the Act.

A Welsh council that introduces a levy must hold the proceeds in a separate account, must establish a Visitor Levy Partnership Forum, and must publish an annual report following the end of each financial year setting out total and net revenues, a breakdown of how the money was spent, and an impact assessment.

An impact assessment. Required by statute. Published annually. In public.

No council can produce a credible impact assessment from spending records. Those show what went out of the door. Impact is a claim about what changed, and that claim needs a baseline.

The baseline window

Once a levy is live, the condition before it is unrecoverable

Nobody can go back and ask visitors in 2026 how satisfied they were with the state of a coastal path. That evidence either exists or it does not.

  1. July 2026 Edinburgh · live

    Collection has started. The pre-levy baseline can no longer be established whatever anyone decides from here.

  2. Autumn 2026 Wales · decisions being taken now

    Councils must give twelve months' notice. A decision taken this autumn sets an October 2027 start and the consultation that precedes it is happening right now.

  3. April 2027 Cardiff · adopted, going live

    The first Welsh council to commit. Roughly eight months remain to measure the position beforehand.

  4. Not yet set England · awaiting legislation

    Primary legislation still required and the consultation response still pending. The longest window and the one most likely to be wasted.

The baseline problem

You cannot demonstrate change without a baseline.

Once a levy is live, the position before it is unrecoverable. Nobody can go back and ask visitors in 2026 how satisfied they were with a coastal path or ask residents what they thought before the charge existed. That evidence either exists or it does not.

The Welsh notice rule makes the timing legible. Councils must tell the Welsh Revenue Authority twelve months ahead and levies can only start on 1 April or 1 October. A council deciding this autumn is looking at October 2027. One deciding next spring, April 2028.

The consultation a council must run before deciding is happening now and baseline evidence is worth far more as an input to it than as an afterthought once the decision is made. A baseline taken in the same season as the eventual comparison is also worth more than one squeezed in the month before go-live.

Edinburgh's window has closed. They moved first before anyone was asking the measurement question.

What this looks like in practice

We are running this kind of measurement now in one of England's most heavily visited national parks.

That work has nothing to do with a levy. It is pressure measurement and it happens to answer exactly the questions a levy raises.

It does not ask how many people visit. That question is already answered. It asks which behaviours generate pressure, exactly where and how early they can be detected.

We track geolocated social content and map it to pressure behaviours: wild swimming, wild camping, campervan pressure, waterfall sites, honeypot fells and content promising hidden gems, which is the single most effective mechanism for creating new hotspots.

Content is weighted by reach not post volume because one video with two million views does something forty small posts do not. The output is a location-level pressure index tracked month on month, separating a spike caused by one large creator from sustained organic growth. Those need entirely different responses.

Passive measurement answers where and how fast. It does not answer whether residents think the response was adequate.

That answers where and how fast. It does not answer why or whether residents think the response was adequate. Those need face-to-face fieldwork, properly sampled, asking people directly.

Neither method is enough alone. Together they produce something a scrutiny committee will accept.

A practical framework

Before collection begins any authority introducing a levy should establish four things.

1

A visitor experience baseline

Satisfaction, friction points and perception measured at the specific locations where levy revenue is intended to go.

2

A resident sentiment baseline

What the community currently thinks about visitor pressure and about the levy itself, measured well enough to be tracked rather than anecdotally understood.

3

A pressure baseline

Where pressure is concentrating now, at location level with a mechanism for monthly tracking.

4

A stated measurement commitment

A public undertaking about which indicators will be reported and how often, made before the money starts arriving rather than after.

This costs nothing and does more for a levy's political durability than the other three combined. Saying in advance how you will be judged is a far stronger position than deciding afterwards.

The window

The levy is the biggest change to how the British visitor economy is funded in a generation. It has arrived faster than the sector's ability to measure its effect.

That gap closes only before collection starts. For most of Britain that is now and it is months rather than years.

The destinations that establish a baseline before their levy goes live will be able to demonstrate what it achieved. The ones that do not will spend the next decade asserting it.

Rob Dunphy is director of Evidence Agency, an independent visitor and community research consultancy working with destination management organisations, local authorities and protected landscapes across the UK.

If your levy is coming

Have you established how you will demonstrate what it achieved?

We build visitor and resident baselines for destinations ahead of levy introduction, and track the same measures afterwards so the comparison holds up. If a levy is on your horizon, the useful conversation is the one before it starts.

Talk to us about a baseline